Apple just announced a new program for the AirPods Pro. The program covers AirPods Pro’s that experience audio issues. The repairs will be at no cost to the customer. This comes after customers’ complained about experiencing strange popping and cracking sounds the headphones were being worn.
Eligibility is pretty straightforward. The AirPods Pro Service Program for Sound Issues covers AirPod Pro’s that Apple manufactured prior to October 2020. If you’re experiencing these issues, take your faulty AirPod Pro’s to your local Apple Store or an authorized Apple service provider. Because of the ongoing COVID-19 pandemic, most appointments for the Apple Genius bar appointment only. So, be sure to set up an appointment via the Apple Support app. According to Apple, the AirPods must either exhibit one or both of the following issues: “crackling or static sounds that increase in loud environments, with exercise or while talking on the phone” or “Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise.”
If Apple determines an issue with your AirPods, they’ll replace them for free. We’d also like to note that the AirPods Pro case is not part of the program. Furthermore, the program will not extend warranty coverage. Lastly, for more tech news, NASA Discovers Water on the Sunlit Surface of the Moon.
