Q: Does WavyPack have a physical store I can visit?
Currently, WavyPack is an online exclusive brand. We’ve chosen to focus on a direct to you digital experience, which allows us to connect with our community all over the country without a physical footprint. This ensures every customer has the same access to our curated collections.
While we don’t have a permanent public location at the moment, we are always exploring new ways to engage with our supporters. Keep an eye on our website’s official announcements and join our email newsletter for any news regarding future pop up shops or exclusive brand events.
Q: Where can I buy authentic WavyPack products?
The only official and authorized place to purchase authentic WavyPack products is directly from our website, wavypack.com, or at official events that we announce.
When you buy from us directly, you are guaranteed to receive a genuine, high quality product that has passed our inspection standards. We cannot verify the authenticity or quality of items purchased from unauthorized third party resellers. To protect yourself from counterfeit products, we strongly advise you to only purchase through our official channels.
For wholesale or partnership inquiries about carrying WavyPack products, please reach out to our team at support@wavypack.com.
Q: What is the story behind your products? Where are they made?
Our process is a journey that begins with a creative spark and ends with a carefully packaged product sent straight to you.
- Design: Every product originates as an idea at our WavyPack HQ in New York, NY. Our design process is hands on and deeply rooted in our brand’s unique aesthetic.
- Manufacturing: To bring these ideas to life, we partner with a select network of top tier manufacturers from various locations around the world. We choose our partners based on their expertise and their ability to meet our stringent quality standards.
- Handling: Regardless of where a product is manufactured, every single item is sent to our New York headquarters. Here, our dedicated team personally inspects each piece to ensure it meets our standards before it is carefully stored, packaged, and shipped directly from our hands to yours.
Q: I’m interested in modeling for WavyPack. How can I apply?
Our visual identity is built on authenticity, which is why most of our models are friends and members of the WavyPack family from the greater New York area. We typically do not hold traditional casting calls.
However, we are always open to discovering new faces that align with the WavyPack look and feel. If you believe your style complements our aesthetic, we encourage you to get in touch. Please email us at support@wavypack.com with the subject line “Modeling”. Include links to your portfolio or social media profiles and a brief note about yourself. All applicants must be at least 18 years of age to be considered.
Q: Do you hire photographers? Can I take photos for the brand?
Our core campaign and product photography is handled by our in house team, primarily shooting in the Connecticut and New York areas. This allows us to maintain a consistent and authentic brand narrative.
On occasion, we collaborate with other artists and photographers whose style resonates with the WavyPack aesthetic. If you are a photographer and feel your work would be a great fit, please introduce yourself by emailing support@wavypack.com with the subject “Photography”. Be sure to include a link to your portfolio and a brief introduction.
We are also huge fans of seeing our community’s creativity. You are always welcome to shoot recreational photos featuring our products. If you share them on social media, tag us! We love to see how you style our gear.
Q: How should I wash my graphic tee? Is it pre shrunk?
To ensure the longevity of your garment and its graphic print, we recommend following these care instructions:
- Turn the shirt inside out before washing.
- Machine wash with cold water on a gentle cycle.
- Tumble dry on a medium heat setting or hang dry for best results.
- Avoid using bleach. Do not iron directly over the graphic.
Yes, all our graphic tees are crafted from high quality, pre shrunk ring spun cotton. This process minimizes shrinkage and helps the shirt maintain its fit and feel after washing.
Q: Can I change or edit my order after I have placed it?
We are committed to processing and shipping orders as quickly as possible. While this means you get your gear faster, it also significantly narrows the window for making changes to an order.
If you need to request a change, please contact us immediately at support@wavypack.com. Include “URGENT Order Change” and your order number in the subject line. We will do our absolute best to accommodate your request, but we cannot guarantee that changes can be made once an order is processed. Depending on the time of day, your order could be packed and shipped within just a few hours.
Q: Do you offer international shipping?
At this time, we unfortunately only ship to addresses within the United States. We are a growing brand and are actively working on expanding our shipping capabilities to serve our international supporters in the future.
To stay updated on our expansion and be the first to know when we begin shipping to your country, please join our email newsletter and follow us on our social media channels. We appreciate your interest and patience as we work to bring WavyPack to the world.
